Your information, and what we do with it
Plainly, without the usual legal fog.
Last updated 13 October 2026.
What we collect
When you create an account, place an order, or sign up for updates, we collect your name, phone number, email, delivery address and order history. If you pay online, PhonePe collects your payment details directly — we never see or store your card or UPI number.
When an order is placed, we keep a scrambled fingerprint of the internet connection it came from — not the address itself — for 24 hours, and then delete it. It is used for one thing only: stopping anyone from reserving large numbers of sarees at once, since every saree we sell is a single piece.
How we use it
- To take your order, deliver it, and keep you updated on its status.
- To answer questions you send us on WhatsApp, phone or email.
- To show you your own orders, addresses, wishlist and try-on pictures when you sign in.
- To remember what you told us. When you visit, call or message us, we may keep a short note — the saree you were looking for, a date you mentioned — so whoever helps you next time does not have to ask again. Only our own staff can see these notes.
We send offers or news on WhatsApp only if you have told us you would like them. Say “stop” at any time and we will not message you again.
We do not sell your information to anyone, and we do not use it for advertising.
Who else sees it
Your data is stored with Supabase, our database provider, and payments are processed by PhonePe. Both only receive what is needed to do their part — storing your order, or processing your payment — and are bound by their own security and privacy terms.
If you give your email at checkout, Google may show a small box after your order asking whether you would like to review your shopping experience with us. Only if you say yes does Google receive your email, order number and expected delivery date, and email you a short survey once the saree should have arrived. This is Google Customer Reviews, and Google's own privacy policy applies to it.
If you apply for a job
When you send an application from our careers page, we keep your name, telephone number, email if you gave one, anything you wrote, and your CV if you attached one.
It is read only by us, for hiring. It is never shown on the website, never passed to anyone else, and your CV is stored where only we can open it. If you would like us to delete your application, message us on WhatsApp or call us and we will remove it.
If you use Try it on
Try it on is for signed-in customers. The photo you choose is used once, to make a picture of you wearing the saree, and we do not keep it. The picture that is made is saved in your account, where only you can see it, so you can come back to it; we keep your latest 20, and you can remove any of them there. We also note which saree you tried and when.
Cookies and local storage
Your shopping cart and your language or currency choice are kept in your browser's local storage, not on our servers. Clearing your browser data will clear these too.
How we count visits
To know how many people visit and which sarees they look at, the website records each page you open, which saree you opened or added to your basket, words you type into the search box or ask our chat assistant, whether you are on a phone or a computer, the kind of site that sent you here (for example Instagram or Google), and the town, state and country your internet connection is in, as worked out by our hosting provider Cloudflare. It is tied only to a random number your browser makes for itself and keeps in local storage. It does not include your name, phone number, email or IP address, uses no cookies, and is never sold or shared. We keep it for about a year. Clearing your browser data gives you a new random number.
While you browse, our shop team can see which page you are on and may invite you to chat. A chat is linked only to a random code kept in your browser, so only you and our authorised staff can read it. Chat messages are deleted within 31 days.
Your choices
You can see and edit your addresses and profile any time in My Account. To ask what we hold about you, or to have your account and data deleted, message us on WhatsApp or call us — we will act on it within a few days.
Questions
Call the shop, message us on WhatsApp, or email sulakshmisilks6@gmail.com for anything about your data.