If something isn't right
Every saree is checked before it is packed, but if we got something wrong, here is how we fix it.
Last updated 11 October 2026.
Cancelling an order
You can cancel an order at any time before it is dispatched. Message us on WhatsApp, call the shop, or email sulakshmisilks6@gmail.com with your order number. If you have already paid, you get a full refund.
Once an order has been handed to the courier it can no longer be cancelled; the return rules below apply instead. We may cancel an order ourselves if the saree turns out to be sold out, or the address cannot be delivered to — you are then refunded in full.
What we cover
We replace or refund a saree only if it arrives damaged, defective, or different from what you ordered. This does not cover a change of mind, or a saree that has been worn, washed, or altered.
The window
Tell us within 2 days of delivery. Message us on WhatsApp with your order number, a photo of the issue, and keep the saree in its original packaging. Requests made after 2 days cannot be accepted.
How it works
- Message us on WhatsApp with your order number and photos of the problem.
- We confirm whether it qualifies and arrange a pickup.
- Once we receive the saree back and confirm the issue, we send a replacement where possible, or a refund to your original payment method.
When you get your money back
Once a cancellation or return is approved, we start the refund within 2 working days. Online payments are refunded to the same card, UPI or bank account you paid from; your bank usually shows it within 5–7 working days. Shipping charges are refunded too when the fault was ours.
Cash on delivery orders
Refunds for cash-on-delivery orders are made by bank transfer or UPI. We will ask for your account details on WhatsApp once the return is approved.
Contact
Sulakshmi Silks, 3/2, 8th Cross, Cubbonpet, Nagarathpete, Bengaluru 560002. Phone 96631 27606, email sulakshmisilks6@gmail.com.