The terms of buying from us
By placing an order on this site, you agree to the following.
Last updated 13 October 2026.
Who we are
This website is run by Sulakshmi Silks, a unit of R Charan: a saree weaving unit and store operating from 8th Cross, Cubbonpet, and 11th Cross, Malleshwaram, Bengaluru, since 1944.
Orders and pricing
Prices are shown in Indian rupees and include applicable GST. Prices shown in other currencies on this site are for reference only — you are always charged in rupees. We recalculate your order total on our server before it is confirmed, so what you see at checkout is what you pay.
Stock and availability
Each saree is a limited, sometimes one-off piece. Occasionally an item sells out before your order is confirmed; if that happens, we will contact you and offer a similar saree or a full refund.
Payment
We accept cash on delivery where available, and online payment (UPI, cards and netbanking) through PhonePe. Online payments are processed by PhonePe under their own terms; we never see your card or UPI details.
Shipping and returns
See our Shipping and Refunds, Cancellations & Returns pages for how orders are delivered and what happens if something is wrong with yours.
Governing law
These terms are governed by the laws of India, and any dispute will be handled in the courts of Bengaluru, Karnataka.
Contact
For anything about an order or these terms, call the shop, message us on WhatsApp, or email sulakshmisilks6@gmail.com. Our full address is on the Contact us page.